Exchanges & Returns

Start your exchange or return here ⇒  Online Returns Portal

SALE ITEMS

Sale items with a 25% or more discount are FINAL SALE, and you can request exchange for another item or store credit only (excludes bottoms & accessories). 

For sale items with 20% or less discount, see our return policy below. 

EXCHANGE & RETURN POLICY

In the US, Kinflyte bras, tops, and leggings are eligible for return or exchange within 30 days of delivery. You can begin your easy return/exchange via our online portal.

  • Exchange: Free 
  • Store Credit: Free
  • Refund: $9.99 return fee. If you’d like a refund to your original payment method, we will deduct $9.99 from your refund to cover shipping and restocking (for the order).

All return merchandise must be in original and unworn condition, free of perfumes and stains (no visible deodorant or makeup), and unwashed with the tags still on, with the reusable pouch it came in still intact. 

*For pre-order items, you can return or exchange within 30 days of delivery.

**Note that the return/exchange policy doesn’t apply to international purchases (outside the US). All international purchases are Final once shipped, and are ineligible for refund.**

ITEMS INELIGIBLE FOR RETURN
Some items are marked final sale and not returnable due to safety and health reasons. Bottoms (underwear, shorts), and accessories cannot be exchanged or returned. Gift cards are ineligible for return. Free gifts cannot be returned or exchanged.

MYSTERY BOXES ARE FINAL SALE
Our limited time mystery boxes are final sale, ineligible for return.

BOGO SALE ITEMS
BOGO items can be returned or exchanged in the US (excluding underwear & shorts). When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item. For returns, a refund or store credit will be reduced to the prorated discounted amount for the returned item(s).

US Returns Handling
To initiate a US domestic return or exchange, submit through our Online Returns Portal so we capture the right details.

  • A prepaid shipping return label will e emailed to you within 24 hours. For returns handling, please anticipate allowing for the return shipping time, up to 10 days to inspect and process the return. 
  • Refunds are issued to your original payment method, minus $9.99 return fee / any shipping cost paid on your original order (if applicable). 

If you have more questions
You can email us at info@kinflyte.com