Start your exchange or return here ⇒ Online Returns Portal
Sale items with a 25% or more discount are FINAL SALE, and you can exchange for another item or store credit only (excludes bottoms & accessories). You can email email@example.com to request store credit or exchange. Note: On final sale discounted items, the customer will be responsible for return shipping. You can ship with any trackable mail service of your choice, at your expense.
*Mystery Boxes cannot be returned or exchanged.
For sale items with 20% or less discount, see our return policy below.
EXCHANGE & RETURN POLICY
In the US, Kinflyte bras, tops, and leggings are eligible for return or exchange within 45 days of your order date. You can begin your easy return/exchange via our online portal.
- Exchange: Free. The first exchange label is free for your order. If a second exchange is requested, the cost of the second shipping will be covered by the customer.
- Store Credit: Free
- Refund: $9.99 return fee. If you’d like a refund to your original payment method, we will deduct $9.99 from your refund to cover shipping and restocking (for the order).
All return merchandise must be in original and unworn condition, free of perfumes and stains (no visible deodorant or makeup), and unwashed with the tags still on, with the reusable pouch it came in still intact.
**Note that the return/exchange policy doesn’t apply to international purchases (outside US). All international purchases are Final once shipped, and are ineligible for refund.**
ITEMS INELIGIBLE FOR RETURN
Some items are marked final sale and not returnable due to safety and health reasons. Bottoms (underwear, shorts), and all accessories cannot be exchanged or returned. Gift cards are ineligible for return.
If you have preordered item(s), you have 30 days from the date your order ships to exchange, or return for refund or store credit.
BOGO SALE ITEMS
When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item. For returns, a refund or store credit will be reduced to the prorated discounted amount for the returned item(s).
US Returns Handling
To initiate a US domestic return or exchange, submit through our Online Returns Portal so we capture the right details and it will generate a returns tracking number (RMA).
- A prepaid shipping label will automatically be emailed to you. For returns handling, please anticipate allowing for the return shipping time, up to 10 days to inspect and process the return.
- Refunds are issued to your original payment method, minus $9.99 return fee / any shipping cost paid on your original order (if applicable).
*If you received a free promotional item (e.g. scrunchie, face mask) it is absolutely yours to keep, and do not return.